The definition of Ombudsman for Realtors®The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter- Realtor® conflicts before they become serious problems.  Like a mediator, an Ombudsman helps parties find solutions. CLICK HERE FOR MORE INFORMATION.

The definition of Formal Complaint –  If you have a complaint against the real estate licensee you are working with, you should first make an attempt to talk to the broker to see if the issue can be resolved. If those efforts are unsuccessful, two avenues exist for making a formal filing regarding a licensee’s behavior. CLICK HERE FOR MORE INFORMATION.